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Home | What's News | Limited Warranty

Limited Warranty

What we cover…

Your Steelmate product is warranted against manufacturing, materials and workmanship defects, under normal use and conditions for the period of 1 year from the date of warranty registered at our online shop ( The warranty is intended only to the original purchase made by purchase or recipient (as a gift), from authorized dealers of the Steelmate products, and is not transferable to any other subsequent owner or units bought from unauthorized retailers or channels.

What is not covered…

This warranty does not cover damages and defects under these and other conditions: Improper and unreasonable use/Failure to follow instructions/Water damages/Damage to electronics due to power surge and failure/Unauthorized alteration or modification of the products or its electronics/Inadequate packing and transportation/Improper maintenance/Accidental drop or damages/Acts of God.

What we will do …

During the warranty period, we will repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge at our discretion. However, we will not pay for shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

To obtain warranty…
To obtain warranty service for your Steelmate product, please do the following:
1. Register the warranty at
2. Send email with detailed information about the damaged products
3. Our customer service will reply and instruct for the handling in 2 working days.

Steelmate assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Steelmate be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product is not warrantied against leakage or any resulting damage. Please review and follow the instructions carefully when sealing the sensor cover and installation!
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

+852 2345 9416

+852 2345 9426

Hong Kong Branch Office: Flat/Rm 702, 7/F, Hung Kei Mansion,5-8 Queen Victoria Street, Central, Hong Kong.
Factory: Steelmate Industrial Park, Heping Street, Dongfu Road, Dongfeng Town, Zhongshan City, Guangdong, P.R. China 528425